Refund policy
Last updated: October 1, 2026
Everything sold by Aisle & Ink is a digital download (spreadsheets, fillable PDFs and editable templates). Because your files are delivered instantly and can't be "returned", all sales are final once the files have been delivered. That said, we want every couple to be happy with their purchase, so if something isn't right, email us and we'll make it right.
When we'll fix it or refund you
- A file won't open, is damaged or is missing. We'll send a working replacement. If we can't get it working for you, we'll refund that item.
- You never received your download. We'll resend it right away. If we can't deliver it, we'll refund you in full.
- You were charged twice or bought the same item twice by mistake. We'll refund the duplicate.
- You bought the wrong product. Email us within 14 days and we'll help you swap to the right one; you pay only any price difference.
When we can't refund
- Change of mind after the files have been delivered.
- Not having compatible software. Our planners work in free Google Sheets, Microsoft Excel or Apple Numbers; PDFs open in any modern PDF reader; templates open in Google Slides, PowerPoint or Keynote.
- Wedding plans changing or being cancelled.
How to request help or a refund
Email kabirgulati435@gmail.com within 14 days of purchase with your order number and a short note about the problem (a screenshot helps). We usually reply within one business day. Approved refunds go back to your original payment method; banks typically take 5–10 business days to show the credit.
Please contact us before opening a payment dispute or chargeback — it's almost always faster for us to solve the problem directly.
Nothing in this policy limits any rights you have under the consumer laws that apply to you.